Fitzsimmons, James., Fitzsimmons, Mona. <br/><br/>
Service Management: Operations, Strategy, Information Technology 

 - 7th. 
 - New Delhi  McGraw-Hill  2016 
 - 541. 
<br/><br/><label>ISBN: </label>9789339204471 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management, 
<br/><br/><label>Dewey Class. No.: </label>658  / FIT