TY  - BOOK
AU  - Fitzsimmons, James
AU  - Fitzsommins, Mona J.
TI  - Service Management 
SN  - 9780070615663
U1  - 658 
PY  - 2010///
CY  - New Delhi
PB  - Tata McGraw Hill Education Private Limited 
KW  - Management,
ER  -