Gronroos, Christian <br/><br/>
Service Management And Marketing  

 - 3rd  
 - New Delhi;  Wiley India (P) Ltd.   2010 
 - 483 
<br/><br/><label>ISBN: </label>978-81-265-1287-4  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management, 
<br/><br/><label>Dewey Class. No.: </label>658.82  / GRO