TY  - BOOK
AU  - Zeithaml, Valarie A.
TI  - Services Marketing: Integrting Coustomer Focus Across The Fi 
SN  - 0
U1  - 658.8 
PY  - 2006///
CY  - New Delhi
PB  - Tata Mc Graw Hill Publishing Company 
KW  - Management,
ER  -